Standard Chartered Credit Card Customer Care
Official Standard Chartered credit card helpline numbers, how to block a lost card, email and escalation to the RBI Ombudsman.
Checked 30 September 2026 · Source: www.sc.bank.in, www.bankbazaar.comStandard Chartered credit card helpline numbers
| Service | Number |
|---|---|
| Personal banking phone banking (prefix city STD code; 8 metros) | 6601 4444 / 3940 4444 |
| Personal banking (alt.) | 080 4924 8444 / 044 4762 8444 |
| Priority Banking & Beyond card | 6601 2424 / 080 4924 8000 / 044 4762 8000 |
| Premium Banking | 6601 1500 / 080 4924 8500 / 044 4762 8500 |
Email, chat & WhatsApp
customer.care@sc.com (Priority: Priority.Banking@sc.com; NRI: NRI.Banking@sc.com)
How to block a lost or stolen Standard Chartered card
Call phone banking (6601 4444 / 3940 4444 with city STD code) to block and request replacement; or block via SC Mobile app / online banking
- Block instantlyApp / net banking card controls, SMS or IVR — whichever is fastest.
- Report unauthorised transactionsDispute each one with the bank within 3 working days for zero liability.
- File a police complaint if stolenCyber fraud: report at cybercrime.gov.in or call 1930.
- Request a replacementA new card number is issued; update auto-pays and saved cards.
Complaint & escalation path
- Customer careRaise the complaint by phone, email or app and note the reference number.
- Grievance / nodal officerEscalate through the bank’s grievance redressal page if unresolved.
- RBI Integrated OmbudsmanIf no reply in 30 days or you are unhappy with it, complain free at cms.rbi.org.in or call 14448.
Service timelines RBI requires
| Situation | Rule |
|---|---|
| Card closure request | Within 7 working days, else ₹500 per day compensation to you |
| Unsolicited card or upgrade billed | Charges reversed plus penalty of twice the amount |
| Credit balance above ₹5,000 / 1% of limit | Refunded to your bank account within 3 working days on request |
| Bureau correction after settlement | Within 30 days |
Fraud & your liability
- RBI circular ’Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions’, RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18, dated 6 Jul 2017.
- Zero liability: (a) bank’s contributory fraud/negligence/deficiency, regardless of reporting; (b) third-party breach where customer notifies within 3 working days.
- Limited liability (third-party breach reported in 4–7 working days): lower of transaction value or cap — BSBD ₹5,000; savings/PPI/gift cards/small MSME ₹10,000; credit cards with limit up to ₹5 lakh and large business accounts ₹25,000.
- Reported beyond 7 working days: liability per bank’s board-approved policy.
- Shadow credit of disputed amount within 10 working days of notification; complaint resolved within 90 days; burden of proving customer liability lies on the bank.
Frequently asked questions
What is the Standard Chartered credit card customer care number?
Personal banking phone banking (prefix city STD code; 8 metros): 6601 4444 / 3940 4444; Personal banking (alt.): 080 4924 8444 / 044 4762 8444; Priority Banking & Beyond card: 6601 2424 / 080 4924 8000 / 044 4762 8000.
How do I block a lost Standard Chartered credit card?
Call phone banking (6601 4444 / 3940 4444 with city STD code) to block and request replacement; or block via SC Mobile app / online banking
What if Standard Chartered does not resolve my complaint?
Escalate to the bank’s grievance redressal/nodal officer. If there is no reply within 30 days or you are not satisfied, file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in (or call 14448).
Am I liable for fraudulent transactions?
Not if you report within 3 working days of being alerted (zero liability). Reporting within 4–7 working days caps liability at ₹25,000 for cards with limits up to ₹5 lakh. The bank must provisionally credit the amount within 10 working days.
Details compiled from Standard Chartered’s official pages (www.sc.bank.in, www.bankbazaar.com, www.paisabazaar.com) and reputable sources on 28 September 2026. FinancePortal is not affiliated with Standard Chartered; confirm on the issuer’s website.