IndusInd Bank Credit Card Customer Care
Official IndusInd Bank credit card helpline numbers, how to block a lost card, email and escalation to the RBI Ombudsman.
Checked 30 September 2026 · Source: www.indusind.bank.in, www.paisabazaar.comIndusInd Bank credit card helpline numbers
| Service | Number |
|---|---|
| 24x7 Contact Centre (India) | 1860 267 7777 |
| Chargeable (India) | 022-68577777 |
| From outside India | 022-44066666 |
| Principal Nodal Officer | 022-66412478 |
Email, chat & WhatsApp
premium.care@indusind.com (Platinum/NEXXT/new customers); priority.care@indusind.com; indulge.care@indusind.com; head.cardservices@indusind.com (escalation); nodal.officer@indusind.com
How to block a lost or stolen IndusInd Bank card
SMS BLOCK <last 4 digits> to 5676757 from registered mobile, or call 1860 267 7777, or via IndusMobile/net banking
- Block instantlyApp / net banking card controls, SMS or IVR — whichever is fastest.
- Report unauthorised transactionsDispute each one with the bank within 3 working days for zero liability.
- File a police complaint if stolenCyber fraud: report at cybercrime.gov.in or call 1930.
- Request a replacementA new card number is issued; update auto-pays and saved cards.
Complaint & escalation path
- Customer careRaise the complaint by phone, email or app and note the reference number.
- Grievance / nodal officerEscalate through the bank’s grievance redressal page if unresolved.
- RBI Integrated OmbudsmanIf no reply in 30 days or you are unhappy with it, complain free at cms.rbi.org.in or call 14448.
Service timelines RBI requires
| Situation | Rule |
|---|---|
| Card closure request | Within 7 working days, else ₹500 per day compensation to you |
| Unsolicited card or upgrade billed | Charges reversed plus penalty of twice the amount |
| Credit balance above ₹5,000 / 1% of limit | Refunded to your bank account within 3 working days on request |
| Bureau correction after settlement | Within 30 days |
Fraud & your liability
- RBI circular ’Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions’, RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18, dated 6 Jul 2017.
- Zero liability: (a) bank’s contributory fraud/negligence/deficiency, regardless of reporting; (b) third-party breach where customer notifies within 3 working days.
- Limited liability (third-party breach reported in 4–7 working days): lower of transaction value or cap — BSBD ₹5,000; savings/PPI/gift cards/small MSME ₹10,000; credit cards with limit up to ₹5 lakh and large business accounts ₹25,000.
- Reported beyond 7 working days: liability per bank’s board-approved policy.
- Shadow credit of disputed amount within 10 working days of notification; complaint resolved within 90 days; burden of proving customer liability lies on the bank.
Frequently asked questions
What is the IndusInd Bank credit card customer care number?
24x7 Contact Centre (India): 1860 267 7777; Chargeable (India): 022-68577777; From outside India: 022-44066666.
How do I block a lost IndusInd Bank credit card?
SMS BLOCK <last 4 digits> to 5676757 from registered mobile, or call 1860 267 7777, or via IndusMobile/net banking
What if IndusInd Bank does not resolve my complaint?
Escalate to the bank’s grievance redressal/nodal officer. If there is no reply within 30 days or you are not satisfied, file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in (or call 14448).
Am I liable for fraudulent transactions?
Not if you report within 3 working days of being alerted (zero liability). Reporting within 4–7 working days caps liability at ₹25,000 for cards with limits up to ₹5 lakh. The bank must provisionally credit the amount within 10 working days.
Details compiled from IndusInd Bank’s official pages (www.indusind.bank.in, www.paisabazaar.com) and reputable sources on 28 September 2026. FinancePortal is not affiliated with IndusInd Bank; confirm on the issuer’s website.