HSBC India Credit Card Customer Care
Official HSBC India credit card helpline numbers, how to block a lost card, email and escalation to the RBI Ombudsman.
Checked 30 September 2026 · Source: www.hsbc.bank.in, www.paisabazaar.comHSBC India credit card helpline numbers
| Service | Number |
|---|---|
| Credit cards & personal banking toll-free (6:30am-8:30pm) | 1800 267 3456 / 1800 121 2208 |
| From abroad | +91 40 6511 8002 / +91 22 7172 8002 |
| Premier (24x7) toll-free | 1800 266 3456 / 1800 120 4722 |
| NRI from overseas | +91 40 6511 8007 / +91 22 7172 8007 |
| WhatsApp (general queries) | +91 86558 58111 |
How to block a lost or stolen HSBC India card
SMS ’BLOCK HSBC <last 4 digits>’ to 575750 from registered mobile; HSBC India app / online banking card controls; 24x7 emergency via phone banking
- Block instantlyApp / net banking card controls, SMS or IVR — whichever is fastest.
- Report unauthorised transactionsDispute each one with the bank within 3 working days for zero liability.
- File a police complaint if stolenCyber fraud: report at cybercrime.gov.in or call 1930.
- Request a replacementA new card number is issued; update auto-pays and saved cards.
Complaint & escalation path
- Customer careRaise the complaint by phone, email or app and note the reference number.
- Grievance / nodal officerEscalate through the bank’s grievance redressal page if unresolved.
- RBI Integrated OmbudsmanIf no reply in 30 days or you are unhappy with it, complain free at cms.rbi.org.in or call 14448.
Service timelines RBI requires
| Situation | Rule |
|---|---|
| Card closure request | Within 7 working days, else ₹500 per day compensation to you |
| Unsolicited card or upgrade billed | Charges reversed plus penalty of twice the amount |
| Credit balance above ₹5,000 / 1% of limit | Refunded to your bank account within 3 working days on request |
| Bureau correction after settlement | Within 30 days |
Fraud & your liability
- RBI circular ’Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions’, RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18, dated 6 Jul 2017.
- Zero liability: (a) bank’s contributory fraud/negligence/deficiency, regardless of reporting; (b) third-party breach where customer notifies within 3 working days.
- Limited liability (third-party breach reported in 4–7 working days): lower of transaction value or cap — BSBD ₹5,000; savings/PPI/gift cards/small MSME ₹10,000; credit cards with limit up to ₹5 lakh and large business accounts ₹25,000.
- Reported beyond 7 working days: liability per bank’s board-approved policy.
- Shadow credit of disputed amount within 10 working days of notification; complaint resolved within 90 days; burden of proving customer liability lies on the bank.
Frequently asked questions
What is the HSBC India credit card customer care number?
Credit cards & personal banking toll-free (6:30am-8:30pm): 1800 267 3456 / 1800 121 2208; From abroad: +91 40 6511 8002 / +91 22 7172 8002; Premier (24x7) toll-free: 1800 266 3456 / 1800 120 4722.
How do I block a lost HSBC India credit card?
SMS ’BLOCK HSBC <last 4 digits>’ to 575750 from registered mobile; HSBC India app / online banking card controls; 24x7 emergency via phone banking
What if HSBC India does not resolve my complaint?
Escalate to the bank’s grievance redressal/nodal officer. If there is no reply within 30 days or you are not satisfied, file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in (or call 14448).
Am I liable for fraudulent transactions?
Not if you report within 3 working days of being alerted (zero liability). Reporting within 4–7 working days caps liability at ₹25,000 for cards with limits up to ₹5 lakh. The bank must provisionally credit the amount within 10 working days.
Details compiled from HSBC India’s official pages (www.hsbc.bank.in, www.paisabazaar.com) and reputable sources on 28 September 2026. FinancePortal is not affiliated with HSBC India; confirm on the issuer’s website.